ONLINE STORE TERMS AND CONDITIONS
This agreement regulates the general conditions of purchase of the various products and contents offered on this website by ATHENEA DENTAL INSTITUTE, S.L. (hereinafter ATHENEA) with Tax Identification Number B66563594 and address at Cartagena, 248, 08025, Barcelona (Spain).
The CLIENT, at the moment he/she completes the process and purchases any of our products, accepts and expressly submits to the clauses specified below, as well as to the conditions of access and use of our portal and its privacy policy, accessible through the link “Legal Notice” and “Privacy Policy“.
The products offered on this website are paper books and the contents are online courses through the virtual campus, hereinafter “products” or “contents”.
The CLIENT acknowledges having sufficient legal capacity to be contractually bound.
This contract is permanently accessible in the legal notices of our website.
1. PRICES AND TAXES
In consideration for the product purchased, the CUSTOMER expressly agrees to pay ATHENEA the amounts specified at the time of purchase in the price list established on the website https://atheneainstitute.com for the products and content chosen.
The products offered on this website are subject to Value Added Tax (VAT), which IS INCLUDED in the prices detailed for each product or content.
The shipment of the products shall be deemed to be located in the territory of application of VAT if the delivery address is located in Spanish territory. The applicable VAT rate will be the one legally in force at any given time, depending on the specific product in question.
In the event that the CUSTOMER is located in European Union countries, the Spanish VAT will be deducted and the VAT rate corresponding to the country of destination will be applied according to the annual turnover in that country.
VAT will not be applied to CUSTOMERS purchasing from countries outside the EU.
Shipping costs are only included in the price of products shipped to mainland Spain. For transport/shipping costs to Ceuta, Melilla, Canary Islands, Balearic Islands and other countries, please consult info@atheneainstitute.com. Before proceeding to the payment of the order, the final price of the purchase will appear on the screen including VAT (Value Added Tax), which will be reflected in the order form at the time of purchase and on the invoice.
Anything not specified in the description as included is not included.
2. PURCHASE PROCEDURE
Only individuals over 14 years of age and companies may place orders through this website.
All our products and contents are individually detailed on the website. The procedure to make and manage the purchase is indicated on the web page and only the following steps must be followed:
2.1 Products (books)
2.2 Contenidos (cursos online)
The CUSTOMER acknowledges that the photographs and descriptions of the products and contents on the website may differ, not substantially, from the original. The descriptions and illustrations of the materials offered through this website are for information purposes only.
3. AVAILABILITY AND DELIVERY
The products (books) offered by ATHENEA are available for distribution anywhere in the world. The contents (online courses) offered by ATHENEA are also available for access anywhere in the world.
Orders will be processed once payment has been successfully received.
The products (books) offered by ATHENEA will always be subject to availability, which will be specifically indicated on our website for each product. Therefore, in the event that any item offered is not available, the customer will be duly informed of the lack of availability for the purchase. Under normal conditions, all products that appear on our website are available for delivery within the indicated deadlines.
In the cases in which, once the order has been placed, the product (book) contracted by the CLIENT is out of stock, the CLIENT will be duly informed and will be offered an alternative product of similar characteristics of equal price and quality to the one purchased. If, even so, the CUSTOMER is not interested in accepting the proposed alternative, ATHENEA shall proceed to refund the amount already paid and shall inform the CUSTOMER of the procedures and deadlines for reimbursement.
As a general rule, the maximum time for collection of the product in store or home delivery will be 24-72 hours from the time of purchase and from the time we have confirmed your payment, when delivery is in mainland Spain. When the delivery is not in mainland Spain, you should consult the delivery times by sending an email to info@atheneainstitute.com. These delivery times are approximate and in no case binding for ATHENEA.
Deliveries will be made on working days (Monday to Friday).
If you have opted for home delivery of the purchased product, the delivery will be made by the carrier together with a delivery note at the address indicated on the order form, which the customer must sign as a document of receipt. Likewise, the CUSTOMER will be duly informed in the event of an incident occurring or the delivery being delayed for any reason.
In order to keep you informed of the status of your purchase at all times, you will receive an e-mail notification of the confirmation of your order and payment.
Likewise, the CUSTOMER can check the status of his order by sending an e-mail to the address info@atheneainstitute.com.
4. PAYMENT AND PAYMENT PERIODS
The following ways of payment are accepted:
Once the payment has been made, you will receive a confirmation by email.
ATHENEA has no knowledge of your credit card information. All our payment systems are totally secure.
Payments are prior to delivery of the product or access to the content, so ATHENEA will not provide the product or content requested until it has received payment for it. ATHENEA reserves the right to temporarily or permanently cancel the services provided, in the event of any incident regarding the collection thereof.
5. INVOICES
Upon making the corresponding payment, if the customer so requests in the purchase process, he/she will receive the Invoice of his/her purchase in PDF format at the e-mail address indicated for this purpose at the time of placing the order.
The CUSTOMER is responsible for confirming receipt of the notifications and for informing us of any modification to his or her data, and ATHENEA shall be exonerated from any liability arising from this circumstance.
6. WARRANTY
6.1 Products (books)
All our products are subjected to quality controls and are guaranteed against production defects for a period of 3 years from the date of delivery of the product. The warranty covers any manufacturing, design or material defect. The warranty covers only defective products. It does not cover blows, improper use, or others that are not attributable to a defect of the supplier or a defect in the product. During the warranty period, the CUSTOMER may return the product and we will proceed to repair, replace, reduce the price or terminate the contract as appropriate, which will be free of charge for the CUSTOMER. Transport costs generated by returns under warranty will NOT be borne by the CUSTOMER.
The warranty document is the purchase invoice.
6.2 Contents (online courses)
ATHENEA strives to provide services of the highest quality, although, given the nature of these services, we cannot offer a guarantee of satisfaction.
If, for any reason, you are unable to access the content of the courses, you must inform us as soon as possible, indicating the incident and we will try, if the error is verified, to correct it as soon as possible.
7. REFUNDS
7.1 Products (books)
The following conditions for the return of our products do not apply in the case of exercise of the right of withdrawal.
Apart from the right of withdrawal (explained in section 8), returns or exchanges of products will only be accepted in the event of manufacturing defects, transport damage or delivery errors. In any case, no more than 7 days must have elapsed since receipt of the product and must include, where appropriate, packaging and accessories.
In the event of not being able to include all accessories or original packaging, the CUSTOMER shall be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
It shall be verified prior to acceptance that it is a manufacturing or packaging defect or anomaly and not due to improper or negligent use, handling or storage. They shall always be accompanied by the corresponding delivery note or invoice.
Both in the case of return due to manufacturing or packaging defect and in the case of an error in the order, the CUSTOMER will be offered, if possible, the repair of the part or its replacement by another alternative at no additional cost and without the right, on the part of the CUSTOMER, to any type of compensation. ATHENEA shall be responsible for the costs incurred in sending the repaired or correct order.
In any case, the return shall always be subject to prior examination by ATHENEA of the condition of the product being returned and verification that the requirements set forth in these conditions of sale have been met. Upon receipt of the return and if applicable, we will refund the amount charged within a maximum period of 30 days and on the same terms that were used to make the payment.
ATHENEA reserves the right to refuse returns communicated or sent after the deadline or products that are not in the same condition in which they were received.
Refunds will be managed by sending an email to info@atheneainstitute.com with a description of the reasons and the alleged causes for the return. It will also be necessary to indicate the name and surname and the reference number of the order. Once we receive the request, we will process it in a timely manner.
7.2 Contents (online courses)
Given the nature of the service covered by this contract, it is not possible to make refunds.
8. RIGHT to WITHDRAWAL
8.1 Products (books)
You have the right to withdraw from this contract within 14 calendar days without giving any reason.
The withdrawal period shall expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods.
To exercise the right of withdrawal, you must notify ATHENEA DENTAL INSTITUTE,S.L., C/Cartagena 248, 08025, Barcelona, e-mail info@atheneainstitute.com of your decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post, fax or e-mail). You may use the model withdrawal form below, although its use is not mandatory.
MODEL WITHDRAWAL FORM
To the attention of
ATHENEA DENTAL INSTITUTE, S.L.
C/ Cartagena, 248
Barcelona 08025
info@atheneainstitute.com
I hereby give you notice that I withdraw from my contract for the sale of the following property:
Received/Ordered on:
Consumer’s name:
Consumer’s signature:
Date:
In order to meet the withdrawal deadline, it is sufficient that the communication concerning your exercise of this right is sent before the expiration of the withdrawal period.
In order to meet the withdrawal deadline, it is sufficient that the communication concerning your exercise of this right is sent before the expiration of the withdrawal period.
Consequences of withdrawal:
In the event of withdrawal by you, we will refund to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a mode of delivery other than the least expensive mode of ordinary delivery offered by us) without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.
The CUSTOMER will bear the direct costs of returning the goods, so the cost of collection will be deducted from the refund, except in the case where the reason is defective quality, damage caused in transport / delivery or there has been an error in the shipment by us (these cases will be processed as manufacturer’s warranty or return depending on the case and the transport costs incurred will never be borne by the CUSTOMER).
We will proceed to make such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any charges as a result of the reimbursement.
We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition is met first.
Upon notification of the withdrawal request, you must return or deliver the goods directly to us without undue delay and in any event not later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline shall be deemed to have been met if you return the goods before the expiry of this period.
The goods to be returned (books) must be in perfect condition, shrink-wrapped, not damaged, deformed, or show signs of wear, scratches or stains. You will be responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
8.2 Content (online courses)
IMPORTANT: If you click or have clicked the box during the purchase process so that access to the course content is given within the period of the right of withdrawal, you have expressly consented that access to the content subject of this contract is given within the legal period of withdrawal (14 days) so that, in accordance with Article 103.m and 108.4 of Royal Legislative Decree 1/2007, of November 16, 2007, on the Defense of Consumers and Users, when the service has been fully provided you will lose your right of withdrawal and, when the service has been partially provided, in case of withdrawal, the proportional part must be paid.”
Taking into account the above, when the right of withdrawal is applicable to the CUSTOMER, the CUSTOMER shall have the right to withdraw from this contract within fourteen (14) calendar days without the need for justification.
The withdrawal period shall expire fourteen (14) calendar days from the day of the conclusion of the contract.
To exercise the right of withdrawal you must follow the same procedure explained in the previous point for the products offered on the web (books).
Consequences of withdrawal:
In the event of withdrawal by you, we will refund all payments received from you, without undue delay and, in any event, no later than fourteen (14) calendar days from the date on which we are informed of your decision to withdraw from this contract.
We will proceed to make such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any charges as a result of the reimbursement.
If the service covered by this contract has been initiated during the withdrawal period, in accordance with Article 108.3 of Law 1/2007, we may retain the proportional part corresponding to the service provided and, in the event that the service has been fully provided, in accordance with Article 103 of the aforementioned law, the right of withdrawal shall not apply.
9. COMPLETION OF THE CONTRACT AND MODIFICATIONS OF THE SERVICES
The present contract will be completed with the payment of the contracted product or content.
ATHENEA reserves the right to modify in any way the characteristics and conditions of its services, always with the aim of improving them and for the benefit to the CUSTOMER.
10. OBLIGATIONS OF THE PARTIES
ATHENEA undertakes to provide the CUSTOMER with the products and content that have been contracted by applying the utmost diligence in the provision of the service, as well as to take care of the maintenance of the facilities necessary for the operation of the network, having the appropriate technical and computer equipment, and to manage the logistics, shipping and delivery operations of the purchase made through the carrier.
The CLIENT undertakes to use the services made available to him/her in good faith, without violating the laws in force in any matter or infringing the rights of third parties, as well as to pay for the product or content selected in the time and manner set out in these conditions of sale and to receive it at the place indicated for delivery.
ATHENEA does not guarantee that the availability of the service covered by this contract will be continuous and uninterrupted, due to circumstances caused by problems in the Internet network, breakdowns in computer devices and other unforeseeable circumstances. Therefore, the CUSTOMER agrees to bear these circumstances within reasonable limits, and therefore expressly waives any contractual or extra-contractual liability to ATHENEA for possible failures, errors and use of the contracted service.
11. COMMUNICATIONS
All notifications between the parties shall preferably be made via email. The CUSTOMER is responsible for confirming receipt of the notifications and for informing ATHENEA of any changes to its data, and ATHENEA shall be exonerated from any liability arising from this circumstance. In case of modification, the CUSTOMER must notify ATHENEA at the e-mail address or telephone numbers indicated on our website.
In compliance with Article 21 of Law 34/2002 of Services of the Information Society and Electronic Commerce, we inform you that our commercial mailings and information relating to our website and the products offered therein, will be sent by e-mail to the e-mail address you provide, always revocable. In any case, you have the option to reject our commercial communications by sending an e-mail to the address info@atheneainstitute.com indicating in the subject the word UNSUBSCRIBE.
12. COMMITMENT, ACCEPTANCE AND VALIDITY OF THE CONTRACT
The CLIENT acknowledges having read and accepted the legal conditions of use and the privacy policy of the website.
The CLIENT acknowledges that he/she has understood all the information regarding the products and contents, including, if applicable, the delivery, offered on our website, as well as all the conditions and stipulations contained in this electronic contract, and therefore states that they are sufficient for the exclusion of error in the consent to this contract, and, therefore, accepts them fully and expressly.
The CLIENT is fully aware that the acceptance and execution of this contract will take place by providing his/her data and clicking on the “Buy” or similar button indicated on our website and that it will be perfected with the payment of the product or content requested.
13. RELEVANT LEGISLATION
This agreement shall be governed by and construed in accordance with the Spanish law.
In the event of any discrepancy or difference between the parties in relation to the interpretation, content or execution of the Contract that is not resolved by mutual agreement, the Parties shall submit to the courts or tribunals that are competent in each case, which, for consumers or users, shall be the courts or tribunals of the CLIENT’s domicile.
In the absence of a mandatory jurisdiction or in cases where it is provided that the parties may submit to a jurisdiction, they shall submit to the Courts and / or Tribunals of the city of El Prat de Llobregat, expressly waiving any other that may correspond to them.
We also provide the CLIENT with the following link to access the official online dispute resolution platform of the European Commission: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
14. PERSONAL INFORMATION
See Privacy Policy.
Attention: The present General Conditions of Purchase have been updated on 18/06/2024. We may modify them at any time, as well as change the list of prices and products offered. Please check the date of issue each time you log on to our website to ensure that no changes have been made that may affect you.